Efficient Order Processing

The Dutch telecommunications specialist KPN Broadband Networks provides selected Internet providers with MxStream ADSL Internet connections. KPN receives more than 2,000 orders for this high-speed broadband Internet access per day. COSA’s Baan solution is used to process these orders rapidly and efficiently. This solution, based on COSA Workflow , is integrated into Baan’s ERP software as a process management module. The solution stores and administeres all processes ranging from the order for an ADSL connection up to order fulfillment. It manages all business processes – from order receipt to final completion – across all existing IT-applications, including the ERP system.